Our history, vision and plans for the future and how we deliver our servicesAbout
We do more than tackle fires and rescue people. Catch up with all the latest that we have been involved in.Incidents & News
Community is at the heart of what we do. We’re proud to support and protect the wonderfully diverse community in which we serve.Community work
We’re committed to keeping our communities safe, well and informed and our prevention and protection work plays a large role in this.Safety
Keeping yourself, your family and friends safeKids & Schools
Behind every firefighter there are specialist support teams all playing their part, helping to save livesCurrent vacancies
If you need to get in touch or find a form. Remember phone 999 if it is an emergency.Online forms
Our organisation is one of the busiest fire and rescue services in the UK, serving a population of nearly two million people. We need to be prepared and capable of handling emergencies of any scale.
Our Fire Control team is a fundamental part of our effective response to incidents. They provide the first point of contact and advice to our community when in need of our services and support our firefighting teams.
Control deal with a huge variety of calls, dealing with hundreds of different incident types. Without the skills and professional judgement of the highly trained members of Control, our firefighters could not operate as effectively as they do 24 hours per day, 365 days a year.
Initially the exchange will ask for which Service you require, upon choosing the appropriate one, you are transferred to the relevant Emergency Service. Control staff are the very first point of contact for all emergency calls within Hampshire and Isle of Wight.
Our control room operators use state-of-the-art technology which allows them to communicate directly with crews and mobilise response vehicles, ensuring that all incidents can be dealt with effectively and efficiently, concentrating resources where they’re most required.
Control deal with a huge variety of calls from fires, animal rescues, co-responder calls (assisting our colleagues within the Ambulance service), road traffic collisions (RTC), assisting our Police colleagues with searches, fire alarms, gas leaks, lift rescues, incidents involving hazardous materials, and many other types of calls.
In March 2015, our organisation became part of the Networked Fire Service Partnership (NFSP) which consists of Devon and Somerset Fire and Rescue Service and Dorset and Wiltshire Fire and Rescue Service. This Partnership delivers resilience by providing full mobilising capability for each other.
To become a Hampshire and Isle of Wight Fire and Rescue Service Control Firefighter you must be:
The ideal Control Firefighter will have the following skillset and qualities:
We are currently recruiting.
To apply, visit the link to our job’s portal below.