Thank you for your interest in joining our team! 

You don’t have to be a firefighter to make a difference to help save lives and protect our community. Behind the scenes, our dedicated support staff play a vital role in ensuring the safety and well-being of those we serve. While our firefighters lead the charge on the frontlines, these unsung heroes provide essential support that enables them to perform their jobs efficiently and effectively. With over 200 team members across diverse roles – from graphic designers to IT technicians – all working together to make life safer 

Join us!

We need a wide range of skills and knowledge

Support staff play a vital role within our service by ensuring that essential operations run smoothly behind the scenes. Their expertise spans a wide range of roles, including:

  • Administration: Receptionists, HR Assistants, and Procurement Officers manage day-to-day operations, maintain records, and support the workforce.
  • IT: IT Technicians, Data Analysts, and Communications Officers keep technology functioning, analyse critical data.
  • Logistics: Fleet Managers and Equipment Technicians ensure vehicles and tools are well-maintained and ready for action at all times.
  • Education: Fire Safety Advisors and our schools’ team promote fire prevention through community outreach and education programs.
  • Welfare: Occupational Health Advisors and Counsellors provide essential support for staff wellbeing, fostering a healthy and resilient workforce.
  • Specialists: Finance, Legal, and Policy Officers manage budgets, ensure compliance with regulations, and develop strategies to enhance service delivery.
  • Media and Communications: Communication officers serve as the voice of the service, sharing updates and engaging with the public and press, partners and colleagues.
  • Investigation & Business Support: Fire Investigation Officers identify the causes of fires to aid in prevention, while Business Safety Advisors help organisations adhere to fire safety standards.

Lauren's story

“Joining the fire service was the best decision I ever made. As a Fire Investigation Officer, I combine my passion for problem-solving with a commitment to safety, investigating each fire to prevent future incidents and help those affected. Every day presents new challenges, and I’m proud to be part of a team that protects lives and property.” – Lauren, Fire Investigation Officer

Application process

Step one: Completing your application

You’ll need to fill in the application form for the role advertised. Describe your employment history and take the time to detail how your knowledge and skills relate to those needed for the role. Two references will need to be given.

Step two: Assessment and interview

If you’re shortlisted, you’ll will receive an email inviting you to book an interview slot.
The recruitment process may include practical job-related tasks – to assess your skills and knowledge through presentations or task observations etc.
In the interview, a panel made up of Service employees will ask you specific questions.

Step three: Medical, DBS and references

Appointment to the role is then subject to proof of eligibility to work in the UK, receipt of satisfactory references and a medical questionnaire and a Criminal Records (DBS) check at a minimum level of a Standard Check, depending on the role applied for.

Frequently asked questions

Support staff roles FAQs

Q: What roles are available for support staff ?

A: We offer a range of support staff roles, including administrative, finance, HR,
logistics, IT support, health and safety, fire safety education, fleet management, and
other specialised positions.

Q: How can I apply?

A: You can apply through our online portal by submitting your CV, application form,
and cover letter.

Q: What qualifications are needed to apply?

A: Qualifications vary by role. Administrative roles typically require GCSEs or ALevels, while specialist roles (e.g., health and safety, IT support) may require specific
certifications or experience. Check the job description for details.

Q: Is previous experience in emergency services required?

A: Not necessarily. While prior experience in emergency services isn’t required for
most support roles, relevant experience in areas like administrative, customer
service, or technical support is helpful. We value transferable skills from many
different sectors.

Q: Will I receive training?

A: Yes, all new support staff will receive training tailored to their role to help you
succeed.

Q: Are there opportunities for career progression?

A: Absolutely! We encourage career development and offer pathways for progression, including management and specialist roles. We also provide training
and apprenticeship programs to help you grow.

Q: What are the working hours for support staff?

A: Support staff typically work 9 am to 5 pm, Monday to Friday. Some roles may
require flexible hours, evening shifts, or weekend work, depending on operational
needs.

Q: Will I need to work in high-pressure situations?

A: While most support staff are office-based, there may be times where you’ll need
to assist during emergencies or high-pressure situations, especially if you’re in roles
like communications.

Q: What benefits do support staff receive?

A: Benefits include a pension scheme, generous annual leave, paid sick leave,
training opportunities, wellness programs, and discounts. We prioritise your wellbeing.

Q: How long does the recruitment process take?

A: The recruitment process usually takes a few weeks. After applying, you may be
invited for an interview or assessment, followed by reference checks. Check the job
posting for specific timelines.

Q: How can I contact you if I have questions about the application process?

A: You can contact the recruiting manager using the details included in the advert.

Q: Can I apply for more than one role?

A: Yes, you can apply for multiple roles. Please ensure that your application forms
are tailored to each position

Q: What is the interview process like?

A: Interviews focus on assessing your skills, experience, and how well you align with
our values. Be prepared to discuss your qualifications and provide examples of how
you’ve handled different work situations.

Q: What is the probation period for new employees?

A: New employees typically have a probation period of 6 months. During this time,
we provide additional support to help you settle into your role and ensure it’s the right
fit.

Q: Do you support diversity and inclusion?

A: Yes, we are committed to creating a diverse and inclusive workplace. We
encourage individuals from all backgrounds to apply and promote equality, respect,
and inclusion for all employees.

Q: Are there initiatives for underrepresented groups?

A: Yes, we support initiatives that promote diversity, such as mentorships, and
community engagement. We also provide equality and diversity training to create an
inclusive culture. Learn more about our staff network groups.

Q: What work-life balance initiatives are offered?

A: We offer flexible working arrangements to help you maintain a healthy work-life
balance, including part-time roles, job sharing, and remote working options where
possible. Come roles also offer flexi-hours, allowing you to adjust your daily start and
finish times to better manage both work and personal commitments.

Q: How can I support my well-being?

A: We offer physical and mental well-being support, including counselling services.
We encourage regular breaks and provide access to support when needed. Learn
more about how we prioritise your well-being.

Q: Can I apply if I have dyslexia?

A: Yes, applicants with dyslexia can request extra time for psychometric tests. You
may be asked to provide evidence, such as a school assessment or formal report,
before receiving a formal job offer. Read about how we support people with dyslexia

Q: Can people with disabilities apply for a support role?

A: Yes, we welcome applicants with disabilities and consider each person
individually. We are committed to providing the support you need to reach your full
potential. Read about how we support people with disabilities

Explore the Possibilities

Working for us

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Current vacancies

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