Support staff

Thank you for your interest in joining our team! 

You don’t have to be a firefighter to make a difference to help save lives and protect our community. Behind the scenes, our dedicated support staff plays a vital role in ensuring the safety and well-being of those we serve. While our firefighters lead the charge on the frontlines, these unsung heroes provide essential support that enables them to perform their jobs efficiently and effectively. With over 200 team members across diverse roles – from graphic designers to IT technicians – all working together to make life safer 

Support staff play a vital role within our service by ensuring that essential operations run smoothly behind the scenes. Their expertise spans a wide range of roles, including:

• Administration: Receptionists, HR Assistants, and Procurement Officers manage day-to-day operations, maintain records, and support the workforce.
• IT: IT Technicians, Data Analysts, and Communications Officers keep technology functioning, analyse critical data.
• Logistics: Fleet Managers and Equipment Technicians ensure vehicles and tools are well-maintained and ready for action at all times.
• Education: Fire Safety Advisors and our schools’ team promote fire prevention through community outreach and education programs.
• Welfare: Occupational Health Advisors and Counsellors provide essential support for staff wellbeing, fostering a healthy and resilient workforce.
• Specialists: Finance, Legal, and Policy Officers manage budgets, ensure compliance with regulations, and develop strategies to enhance service delivery.
• Media and Communications: Communication officers serve as the voice of the service, sharing updates and engaging with the public and press, partners and colleagues.
• Investigation & Business Support: Fire Investigation Officers identify the causes of fires to aid in prevention, while Business Safety Advisors help organisations adhere to fire safety standards.

“Joining the fire service was the best decision I ever made. As a Fire Investigation Officer, I combine my passion for problem-solving with a commitment to safety, investigating each fire to prevent future incidents and help those affected. Every day presents new challenges, and I’m proud to be part of a team that protects lives and property.” – Lauren, Fire Investigation Officer

Step one: Completing your application

You’ll need to fill in the application form for the role advertised. Describe your employment history and take the time to detail how your knowledge and skills relate to those needed for the role. Two references will need to be given.

Step two: Assessment and interview

If you’re shortlisted, you’ll will receive an email inviting you to book an interview slot.
The recruitment process may include practical job-related tasks – to assess your skills and knowledge through presentations or task observations etc.
In the interview, a panel made up of Service employees will ask you specific questions.

Step three: Medical, DBS and references

Appointment to the role is then subject to proof of eligibility to work in the UK, receipt of satisfactory references and a medical questionnaire and a Criminal Records (DBS) check at a minimum level of a Standard Check, depending on the role applied for.