Our Purpose

Everything we do at HIWFRS always aims to contribute to our purpose:

Making life safer for the people of Hampshire and Isle of Wight

Our Values

These were crafted by our workforce, are now central to everything we do. They have enabled us to define and reinforce who we are, what we stand for and how we act as individuals and as a service. And in many cases, they highlight the great work we already do.

 

Showing respect

Showing respect

Fairness, honesty and integrity in everything we say and do.

By showing respect we can:

  • Attract diverse talent
  • Implement high performance measures

Supporting others

Listening and acting with compassion and empathy.

By supporting others we can:

  • Empower our teams to provide outstanding services
  • Improve our people’s physical and mental wellbeing.
Supporting others
Everyone playing their part

Everyone playing their part

Recognising the contribution we all make.

By playing your part we can:

  • Better look after our people
  • Develop a greater understanding of the communities we serve.

Reaching further

Inspiring and challenging ourselves and others.

By reaching further we can:

  • Be a learning organisation
  • Make improvements and introduce new innovations
Reaching further

Our Behaviours

Dedicated
  • We are visible, friendly and approachable
  • We have a can-do attitude and go above and beyond for each other and our communities
  • We understand the impact we have on public safety and adapt our work to provide the best possible service
  • We act as ambassadors and role models for our service
  • We show empathy and put the interests of our communities first
Openness
  • We actively listen to each other and our communities and speak honestly and with integrity
  • We take responsibility for the outcomes of our actions
  • We are reliable, maintain standards and demonstrate professionalism at all times
  • We are able to give and receive challenge, accepting and listening to the views of others
  • We listen and remain impartial, gaining the full facts before reaching conclusions
Caring
  • We are positive role models and support each other rather than undermine
  • We reach out for help when it is needed and feel comfortable to be able to do so
  • We are quick to recognise the contributions of others, saying thank you or appreciating a good job
  • We take time to check in with each other and reach out to those less willing to speak up
  • We deal with mistakes supportively and constructively, using them as genuine learning opportunities.
Empowering
  • We identify potential and provide the environment and opportunities for people to shine
  • We actively seek out and share knowledge, and encourage feedback
  • We come up with ideas for improvement to develop and enhance our performance
  • We are clear on expectations with each other and our teams
  • We understand the different roles that everyone plays and collaborate to improve our work.
Inclusive
  • We embrace inclusion and celebrate difference
  • We tackle discriminatory behaviour and are aware of how our own actions may affect others
  • We take the time to understand how others want to be treated, taking different styles and backgrounds into account
  • We value the diverse skills and strengths of colleagues and teams, creating an environment where everyone can be their best
  • We work in a collaborative and inclusive way, giving everyone an equal voice.

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