Accessibility statement for hantsfire.gov.uk

This website is run by Hampshire & Isle of Wight Fire & Rescue Service (HIWFRS). It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • Zoom in up to 300% without problems
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Use most of the website and access all content in the body of a page using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We have also provided additional accessibility tools on our site through the ‘accessibility options’ button located in the top right of our website along with a user guide for the tool bar.

Further guidance on web browser accessibilities functions

We have provided links to the most popular browsers and operating systems and the accessibility features they have built in. We will continually monitor our website analytics to make sure we are aware of the most popular software used to access our site and plan developments accordingly.

AbilityNet has advice on making your device easier to use if you have a disability.

Microsoft

Google

Apple

Mozilla

How accessible this website is

Parts of this website are not fully accessible:

  • Some document attachments are not written in plain language due to their age
  • Many documents are in PDF format and some of those are not in an accessible format due to their age
  • Other non-compliance issues have been indentified and are detailed under the technical section on this page

How to request content in an accessible format

If you need any of our website content in a different format contact us and tell us:

  • The web address (URL) of the content,
  • your name and email address,
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF.
  • Our accessibility toolbar also provides a range of alternative formats for our website content: toolbar user guide

Reporting accessibility problems with this website

If you find any problems that are not listed on this page please contact us and select ‘Report a website problem’ on the form so that we can investigate the issue and fix when necessary.

Technical information about this website’s accessibility

Hampshire & Isle of Wight Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-compliances which are listed under the non-compliance section below.

Non-accessible Content – non compliance with regulations

WCAG 4.1.2 Name, Role, Value: ARIA button, link, and menu item must have an accessible name

  • Our station map isn’t currently providing the name of the station when hovering the mouse over the marker, this will mean that the markers are not identifying themselves in assistive software – we are investigating how we can change this through our Google Maps integration. We have an alternative page that lists all of our stations.
  • The Safe and Well referral form currently has missing form elements due to a constraint in the software providing the form. It is presently cost prohibitive to implement the labels but we are working with the supplier on a resolution.

 

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We will endeavour to fix any documents we can given time.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. Where possible if we provide a recording of the live video we will endeavour to manually add subtitles depending on the length of the video. We will endeavour to use automated transcribing services for live video where possible but are aware that these services aren’t wholly accurate.

What are we doing to improve our site

To further improve our content in the future, we will run compliance checks on our site as a whole throughout the year and fix any errors highlighted. Should we come across any issues that will require a longer period than five days to fix, we will highlight them on this page with an estimated resolution date under the Technical information section on this page.

Preparation of this accessibility statement

This statement was first prepared on 1 April 2021. It was last reviewed on 19 December 2024.

We currently test the site using axe DevTools.

Enforcement procedure

If you contact us with a complaint or error and you find our response isn’t satisfactory you can contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

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