Performance

Our performance

The Service assesses its performance against each of the Hampshire and Isle of Wight Fire Authority’s Safety Plan priorities through a range of performance metrics, with comparisons made against previous years and to national trends.

The Service uses performance reporting and data analysis to assess our effectiveness, efficiency, and financial position; and to inform decisions we make and where we target our resources.

Our performance measures help us find areas for improvement, as well as identify successes and good practice to be shared, where applicable, across public services and the fire sector.

We publish our performance reports every six months (a mid-year report in December, covering the period 1 April to 30 September; and an annual report in June, covering the period 1 April to 31 March).

Read our 2022/23 Annual Performance Report

There were 20,394 incidents in 2022/23, down 4% from 2021/22 and 8% less than in 2018/19. However, owing to the extremely hot summer we saw significant increases in the number of fires.

• Despite a slight increase in our average critical response time, we compare well in this area against other similar fire and rescue services. We also compare very well in terms of fire casualties, having less than similar services.
• We delivered significantly more Safe and Well visits in 2022/23, up 21% from the previous year.
• We continue to make steady progress on the proportion of Site Specific Risk Information (SSRIs) in date.
• However, there are other areas that have been more challenging, including on-call availability reductions and a growth in sickness. Further information on this, other performance areas, and our planned improvement work in these areas is outlined in the report.

Text summary of how we serve you

The infographic above displays the following summary from our latest performance report:

• 11,927 safe and well home visits
• 07:41 (MM:SS) average response time
• 59% on-call availability
• 121 near miss Health & Safety incidents and 136 (53%) where an accident took place
• 14.3 average shifts lost to sickness
• £5.7 million income generation
• £40.81 estimated cost per resident
• 5% of our workforce are from ethnic groups other than white british
• 19% of our staff are not male
• 8% of our firefighters are not male
• 92% Site Specific Risk Information (SSRI) in date as at the end of 2022/23
• 295 requirements met across 16 Fire Standards

His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS) published its latest inspection findings on Hampshire and Isle of Wight Fire and Rescue Service in January 2023. The Service’s initial response was outlined in March 2023 to the Fire Authority’s Standards & Governance Committee who will receive updates on subsequent progress against the areas for improvement in the report.

For information on the findings from HMICFRS’s previous inspection of Hampshire and Isle of Wight Fire and Rescue Service’s response to Covid-19, please see the Inspectorate’s (January 2021) report.