In an emergency or to report a fire, call 999

Report a Fire Safety concern about a premise

If you have a fire concern about a premises, you can contact us either via our online form or over the phone.

Phone: 023 8064 4000

Out of office hours (Mon – Thu 5pm to 8.30am and Fri from 4.30pm) 023 8038 6390

At the weekends: 023 8038 6390

Report a fire concern about friend, family or neighbour

If you are concerned about someone who might be at risk and would benefit from fire safety advice, you can make a Safe & Well referral.

Concerned about young person and setting fires – FireWise

You can read more about our Firewise Education programme, helping to teach children and young people about fire safety.

If you would like to make a referral or if you have any other queries, please call 02380 644000 during office hours.

Safe & Well Visit

Safe and Well is a free home fire safety visit, tailored to an individual’s needs that can support members of our community to help protect them and their home from fire. We focus our visits on the most vulnerable people in our community.

Make a safe and well referral

School Visit

Request an educational visit from the Schools Team.

Nursery/Pre-school Visit

Request an educational visit from the Schools Team.

Scouting/Girl Guides Group Visit

If you would like to request a visit for a Scouting or Girl Guides group.

Community Event for stations

If you have an event coming up soon and would like to us to join, please let us know.

Make a compliment

We love to hear positive feedback, share a compliment about the service.

Make a complaint

If you would like to make a complaint.

Fire Hydrants queries/defects

Report a defect

For any other queries or questions about hydrants.

Sleepover notifications

If you have a uniformed youth organisation (like Beaver’s, Scouts or schools) and you are arranging a sleepover, it is important that we receive a 3 week notification prior to the event.

Notify us

If you are planning to conduct a planned bonfire or controlled fire/burn, please call us.

Phone: 023 8038 6390

Operational Recruitment

Interested in finding out more information about becoming a firefighter and what you can expect from the role?

See roles that we are currently recruiting for.

If you would like to know when we next recruit for Wholetime Firefighters, please sign up to our mailing list here and keep up-to-date with our social media channels.

For queries about our operational roles, please email one of the following depending on if your query is about Wholetime or On-call Firefighter roles:

• On-call Firefighter recruitment: oncallrecruitment@hantsfire.gov.uk
• Wholetime Firefighter recruitment: wholetime.recruitment@hantsfire.gov.uk

Non-operational Recruitment

We also have a variety of non-operational roles within the service. Please see our list of current vacancies.

For specific queries about a non-operational role that is being advertised, please contact the hiring manager for the role you are interested in. The hiring manager’s contact details will be set out in the job advert.

For general queries about non-operational roles that we have in the Service, please contact support.hub@hantsfire.gov.uk.

Careers Fair & Recruitment Event Request

Get in touch if you are an organiser of a Careers Fair and would like to request us to attend the event.

Fire Safety Workshop

Book onto our Fire Safety Workshop.

Fire Cadets

Enquire about joining Fire Cadets or view our volunteering opportunities.

King’s Trust (formely known as the Prince’s Trust)

Make a referral for the King’s Trust programme.

Early Intervention Agency / School Referral

Our Early Intervention Programme aims to support young people in developing resilience, positively having an impact on their community, achieving their goals and keeping themselves and others safe.

Make a referral

Request an incident report

Find out more information on the process and make a request for an incident report.

Make a Freedom of information (FOI) Request

Submit a Freedom of Information or Environmental Information Regulation.

Data Protection Request

Have a question or query about data protection.

Fire Hydrants

Request information about Fire Hydrants.

General queries

If you query is not listed above, please contact us on one of the following options:

During office hours: 023 8064 4000

Monday to Thursday: 8.30 am to 5 pm
Friday: 8.30 am to 4.30 pm (closed Bank Holidays)

Out of office hours & weekends: 023 8038 6390

To report a fire or an emergency please call 999

Acetylene Reporting

Let us know about a premises that contains acetylene cylinders.

Whilst we’d like to offer visits to all Hampshire and Isle of Wight residents, unfortunately we aren’t able to.

Instead, we focus our visits on the most vulnerable people in our community.

To make a referral or see if you qualify for a visit, please fill out our Safe and Well referral form.

If you or the occupier are not eligible for a Safe and Well Visit (home safety visit), please complete the free Home Fire Safety Check. You’ll be left with personalised advice you can download and adopt.

Unfortunately, we do not offer this service, we would recommend seeking out a private company that offers this training.

For Fire Warden training we would suggest considering 3sFire.

We do offer Free Fire Safety Workshops.

We offer local school and college students work placements of up to 5 days. We have a limited number of spaces and can only accept young people who have applied through the Children and Young People Team.

If you are interested in applying for a placement, please complete the application form.

Unfortunately, we cannot accept donations of car seats or motorcycle helmets but thank you for thinking of us.

For vehicles, we cannot accept donations via the public; however, we do accept them via a company called Silverlake. If you were to scrap with them, you can request it is donated to the fire service.

Unfortunately, this is not a service we can provide.

Unfortunately, we do not send out memorabilia (e.g. patches, old fire hoses), and we do not gift or loan any firefighting kit or equipment to members of the public or former members of staff.

Unfortunately, due to the service vehicles being operational, we are unable to provide them for events like Proms or Birthday parties.

There are many private operators with fire engines that you can hire for these types of events.

We do not take fire extinguishers for training purposes.

To safely dispose of a fire extinguisher, we recommend contacting your local recycling center and/or the manufacturer for advice on how to dispose of them safely.