If you see something that doesn’t look safe, or you’re worried that someone could be at risk from fire, you can report it to us.  

We take every fire safety concern seriously. When you speak up, you could help prevent a fire or even protect someone who may be vulnerable and in danger. 

If your concern is outside Hampshire or the Isle of Wight, please contact your local fire and rescue service so they can help you. 

If you see a fire risk or a hazard

We know every situation is different, so there are a few ways you can report a fire safety concern depending on what you’ve noticed. We’ve explained your options below to make it simple for you to choose the right one. 

Report a Fire Safety Concern (non-domestic premises) 

Use this option if your concern is about a building that isn’t a private home, including: 

  • Offices and factories 
  • Shops, pubs, restaurants, and hotels 
  • Schools and care homes 
  • Shared areas in flats or Houses of Multiple Occupation (HMOs)HMOs 
  • High-rise residential buildings (shared/common areas)

If this sounds like your concern, you can contact us in the following ways: 

Online: Use our online reporting form (available 24/7)
Phone (Office hours): 023 8064 4000 and select option 3 for general enquiries 

Office hours: 

  • Monday to Thursday: 8:30am – 5:00pm 
  • Friday: 8:30am – 4:30pm

Outside office hours: 

  • Monday to Thursday: 5:00pm – 8:30am 
  • Friday from 4:30pm onwards 
  • Weekends

Call: 023 8038 6390 

  • In an emergency or if there is an active fire, always call 999. 

Concerns about a friend or relative (Home Fire Safety)

If you’re worried about someone who may be at risk of fire in their home, you can request a Home Fire Safety Visit. 

This is a free visit where one of our friendly fire safety team will go into the home and give practical advice to help keep them safe with zero judgement, just support. 

Please note: We cannot complete a home fire safety visit referral for someone living in a care home. However, if your concern is about the care home building itself, you should report it under our non-domestic premises process. 

Frequently Asked Questions

Rented or Shared Accommodation

Q: I’m worried my rented home isn’t fire safe. What should I do?

If you’re concerned your home isn’t safe and your landlord isn’t taking action, you can contact us. 

You can report your concern via our online form or by phone: 

Your safety matters — please don’t ignore your concerns. 

Construction sites

Q: I have fire safety concerns about a construction site. Who do I contact?

These concerns should usually be reported to the Health and Safety Executive (HSE) or your local authority, depending on the type of site and inspection responsibility. 

You can find more information on enforcement responsibilities via the HSE guidance on reporting health and safety concerns.

Q: What if I’m worried about hazardous materials? (collapsible webpage content for UE) 

Concerns about the storage or handling of hazardous substances should be reported to the Health and Safety Executive (HSE) or the relevant enforcing authority. 

Bonfires and Smoke Nuisance

Q: Can I report bonfires to the fire service?

If bonfires are causing a nuisance, you should contact your local council, as they deal with environmental and nuisance issues. Find out more.   

Please only call us if there is an emergency or immediate fire risk. 

Concerns about a neighbour or family membe

Q: I’m worried about a neighbour or family member – what should I do? 

If you’re worried about someone you know who may be at risk of fire in their home, you can talk to us about a free Home Fire Safety Visit. 

Our friendly  team can visit their home, offer practical advice, and help reduce fire risks in a supportive and respectful way. 

Why reporting matters

By reporting a fire safety concern, you’re helping us: 

  • Prevent fires before they happen 
  • Protect vulnerable people 
  • Improve safety in buildings 
  • Keep communities safer across Hampshire and the Isle of Wight

If something doesn’t look right – trust your instinct and tell us. 

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