Case study 2 - taking the heat out of hoarding

When responding to a fire in the back garden of a member of the community, a HIWFRS Crew Manager identified a high level of hoarding within the property. Concerned over B’s welfare and the high fire risks associated with hoarding, the Crew Manager raised a safeguarding referral.  This led to follow-up joint visits by the local CSO and Adult Services team.

During visits B explained that his property had contained a high volume of books, newspapers and videos for many years. In the last two years this had become overwhelming for him, and he had even become isolated from his family and friends.

B reflected that the incident attended by HIWFRS crews had been a big eye-opener for him. The professional yet friendly approach taken by the crew helped him realise support was available and he didn’t need to be ashamed of his hoarding.

B now receives regular support from an Independence Advisor Specialist in hoarding and he has made great progress. Not only has this reduced the risk of fire to his property and improved his mental health and well-being; it has also allowed him to re-connect with his family.

This example is testament to how responding to safeguarding concerns in a timely manner can help to ensure the window of opportunity for somebody to get support stays open. A positive outcome that shows the power of one visit.