The Fire Control team deals with around one hundred 999 calls a day and is start of the frontline. They play a vital role in dealing with incidents – determining the scale of response and mobilising the most appropriate vehicles/equipment to tackle fires, animal rescues, chemical spills, road traffic collisions and more.
Although it is imperative that the teams deal with emergency calls as quickly as possible, it is of equal importance to ask the right questions and gain the most information possible from callers. This is so they can deploy the right resources and liaise with partners such as police, ambulance, coastguard, utilities where needed. Often, they co-ordinate all this while remaining on the phone, to sometimes traumatised people, as a voice of reassurance until firefighters arrive.
Are you calm under pressure? Do you want a rewarding and challenging career that can make a difference to people’s lives? We are seeking people to join our Control team. Visit our Control pages to find out more about working in our Control Room
The ideal candidate will have the following skillset:
- Attentive to detail with the ability to receive and record information accurately
- An excellent communicator with the ability to listen, reassure and explain situations clearly
- Have excellent keyboard skills
- Will possess emotional resilience and awareness
- The capacity to use initiative as part of a team and independently
- A good knowledge of the geography of Hampshire & Isle of Wight
Control is based at HIWFRS Headquarters in Eastleigh and offers free parking and an on- site restaurant. Control is crewed 24 hours a day, 365 days a year so you must be able to work days, nights and weekends. Full training is provided. Recruitment is for a permanent contract.
Already know the job is for you? Apply now Closing date is 5 June.
In addition to a rewarding role and a great team, working for HIWFRS includes benefits such as an excellent pension scheme, the Blue light discount card, generous annual leave allowance and opportunities for learning and development.
