In an emergency or to report a fire, call 999

Report a Fire Safety concern about a premise

If you have a fire concern about a premises, you can contact us via the following during office hours:

• our online form
• on 023 8064 4000 and select option 3 for general enquiries.

Our office hours are Mon – Thu from 8.30am to 5pm, Fri from 8.30am to 4.30pm.

Outside of office hours (Mon – Thu 5pm to 8.30am and Fri from 4.30pm) and at the weekend, please call 023 8038 6390.

In an emergency or to report a fire, call 999.

Report a fire concern about friend, family or neighbour

If you are concerned about someone who might be at risk and would benefit from fire safety advice, you can make a Home Fire Safety visit referral.

Home Fire Safety Visit (formerly Safe & Well)

A free home fire safety visit, tailored to an individual’s needs that can support members of our community to help protect them and their home from fire. We focus our visits on the most vulnerable people in our community.

Make a home fire safety visit referral

School Visit

If you are interested in booking a fire safety workshop from our School’s Education Team, please complete the booking form.

Nursery/Pre-school Visit

If you are interested in a ‘Meet the Firefighter’ show and tell visit to your pre-school or Nursey setting, you can request a visit.

Community Group Visit for young people

If you are a Community Group (Scouting/Guiding/Uniformed Youth Groups and other young people community group) interested in a visit to your local station to support your work with these young people please request a visit.

Community Event for stations

If you have an event coming up soon and would like to us to join, please let us know.

Make a compliment

We love to hear positive feedback, share a compliment about the service.

Make a complaint

If you would like to make a complaint.

If you don’t want to make a complaint, you can submit a general enquiry.

Fire Hydrants queries/defects

For any queries or questions about hydrants and to report any defects.

Report a defect / make an enquiry

Sleepover notifications

If you have a uniformed youth organisation (like Beaver’s, Scouts or schools) and you are arranging a sleepover, it is important that we receive a 3 week notification prior to the event. You can also access full fire safety guidance here – Casual sleeping accommodation – A guide to fire safety in non-residential buildings used for temporary sleeping

Notify us

Acetylene Reporting

Let us know about a premises that contains acetylene cylinders.

If you are planning to conduct a planned bonfire or controlled fire/burn, please call us.

Phone: 023 8064 4000 select option 2 for controlled burns.

Operational Recruitment

Interested in finding out more information about becoming a firefighter and what you can expect from the role?

See roles that we are currently recruiting for.

If you would like to know when we next recruit for Wholetime Firefighters, please sign up to our mailing list here and keep up-to-date with our social media channels.

For queries about our operational roles, please email one of the following depending on if your query is about Wholetime or On-call Firefighter roles:

• On-call Firefighter recruitment: oncallrecruitment@hantsfire.gov.uk
• Wholetime Firefighter recruitment: wholetime.recruitment@hantsfire.gov.uk

Non-operational Recruitment

We also have a variety of non-operational roles within the service. Please see our list of current vacancies.

For specific queries about a non-operational role that is being advertised, please contact the hiring manager for the role you are interested in. The hiring manager’s contact details will be set out in the job advert.

For general queries about non-operational roles that we have in the Service, please contact support.hub@hantsfire.gov.uk.

Careers Fair & Recruitment Event Request

Get in touch if you are an organiser of a Careers Fair and would like to request us to attend the event.

Fire Cadets

Are you 13-17 years old and interested in joining one of our Fire Cadet Units? Fire Cadets provides fun and challenging opportunities for young people to reach their full potential contributing to safer, stronger and healthier communities. They meet for two hours, one evening per week at a local fire station, during school term time.

• Enquire about joining Fire Cadets or view our volunteering opportunities.

King’s Trust (formely known as the Prince’s Trust)

The free 12-week course is available for 16-25-year-olds who are unemployed and not in education or training. The course offers young people the chance to build confidence through a residential week away, team challenges, work experience placement, and community project.

Make a King’s Trust referral

FireWise

If you are worried about a young person who has set a fire or who shows an unhealthy interest in fire you can refer them through the Firewise Education programme.

Make a FireWise referral

Early Intervention Referral

Become a Volunteer

Are you interested in finding out more about volunteering for Hampshire & Isle of Wight Fire & Rescue Service or becoming a volunteer Fire Cadet Instructor? View our volunteering opportunities and apply.

Fire Safety Workshop

Book onto our Fire Safety Workshop.

Request an incident report

Find out more information on the process and make a request for an incident report.

Make a Freedom of information (FOI) Request

Submit a Freedom of Information or Environmental Information Regulation.

Data Protection Request

Have a question or query about data protection.

Fire Hydrants

Request information about Fire Hydrants.

General queries

If you query is not listed above, please contact us on one of the following options:

During office hours: 023 8064 4000

Monday to Thursday: 8.30 am to 5 pm
Friday: 8.30 am to 4.30 pm (closed Bank Holidays)

Out of office hours & weekends: 023 8038 6390

To report a fire or an emergency please call 999

Whilst we’d like to offer visits to all Hampshire and Isle of Wight residents, unfortunately we aren’t able to.

Instead, we focus our visits on the most vulnerable people in our community.

To make a referral or see if you qualify for a visit, please fill out our Home Fire Safety visit referral.

If you or the occupier are not eligible for a Home Fire Safety visit (Safe and Well), please complete the free Home Fire Safety Check. You’ll be left with personalised advice you can download and adopt.

Unfortunately, we do not offer this service, we would recommend seeking out a private company that offers this training.

For Fire Warden training we would suggest considering 3sFire.

We do offer Free Fire Safety Workshops.

Please get in contact with an automotive recycling center or your local waste disposal site. Please visit your local authorities website to help find a local hazardous waste disposal service. Alternatively you can search the GOV.UK website with your postcode to direct you to the most relevant organisation.

Unfortunately, we cannot accept donations of car seats or motorcycle helmets but thank you for thinking of us.

For vehicles, we cannot accept donations via the public; however, we do accept them via a company called Silverlake. If you were to scrap with them, you can request it is donated to the fire service.

Unfortunately, this is not a service we can provide.

Unfortunately, we do not send out memorabilia (e.g. patches, old fire hoses), and we do not gift or loan any firefighting kit or equipment to members of the public or former members of staff.

Unfortunately, due to the service vehicles being operational, we are unable to provide them for events like Proms or Birthday parties.

There are many private operators with fire engines that you can hire for these types of events.

We do not take fire extinguishers for training purposes.

To safely dispose of a fire extinguisher, we recommend contacting your local recycling center and/or the manufacturer for advice on how to dispose of them safely.