Storm Ciarán – Information, advice and support


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02/11/2023 2:43pm


Hampshire & Isle of Wight Fire and Rescue Service

Whilst we continue to see Met Office yellow warnings for rain and wind through the coming days, we have thankfully not encountered the extent of the weather forecast which has been seen in other regions across the South of England.

Local authorities, emergency services and partner agencies will continue to support residents across Hampshire and the Isle of Wight, with the yellow warning for rain in place until the end of today (November 2) and wind until 5pm today.

We would continue to encourage people to travel with care, ensuring you check before setting out on your journey, as there are a number of road closures in place across the area, due to obstructions or flooding.

The weather and road closures may not affect everyone and people are advised to check the Met Office Find a Forecast web page for any changes before making their journey. Advice about travel, your home and wellbeing can be also be found on the Met Office website.

People are also advised to check transport operators (rail, ferry and bus) websites and social media channels for any updates before travelling.


Emergency 999 calls

Please use the 999 emergency number only if there is an immediate risk to life.


See advice on how to prepare for flooding and check for updates relating to flood alerts for the area, can be found on The Environment Agency webpages

For assistance in the event of flooding call 0345 988 1188 or text 0345 602 6340

Medical assistance

If you have an urgent medical problem and you are not sure what to do, visit 111 online

Urgent Treatment Centres and pharmacies are equipped to deal with minor injuries, such as cuts or sprains. Please only go to a hospital’s Emergency Department for life-threatening accidents and emergencies. Find details of pharmacies and Urgent Treatment Centres online

You can also download the Healthier Together app for advice if you have children or carer responsibilities. The app can help you decide whether you can self-care at home or if you need help, and which service is best for the needs of children aged up to 18. It also provides advice and guidance for pregnant women.

For more information on local health services and getting the right care for your needs, please click here.

Issues on roads

Extra highways crews are on standby to respond to the impact of Storm Ciaran and clear excess water and tree debris, prioritising main routes and routes to critical services.

To report a highways issue:

Isle of Wight roads: Highway maintenance (

Hampshire roads: Roads and road maintenance | Hampshire County Council (

Portsmouth roads: Report a pothole or a problem with the road – Portsmouth City Council – Introduction – My Portsmouth

Southampton roads: Road maintenance (

Public Health Advice

The latest Public Health advice relating to flooding is available on the Government website: Flooding and health: advice for the public – GOV.UK (

Council services and facilities

For information about local services or facilities that may be affected by Storm Ciaran, including adult social care services, waste collections and libraries, please check your local council webpages and look out for updates on their social media channels: Find your local council – GOV.UK (


Refer to your water supplier website and social media for information about services that may be affected by the impact of Storm Ciaran.

Find Your Supplier | Water UK

Electricity services

The electricity network in the region is managed by Scottish and Southern Electricity Networks.   Look out for updates and advice on and if you lose power, please report on or call the free power cut helpline on 105.

SSEN will continue to monitor this storm closely as it develops and issue regular updates.

Customers are encouraged to be prepared for the possibility of disruption to supplies by:

  • Saving the emergency power cut number – ‘105‘ – to your phone to report any loss of supply or damage to the electricity network
  • Visiting SSEN’s Power Track Websiteto give you details of power cuts and restoration times. You can also report power cuts and network damage through the Power Track app
  • Going to SSEN’s websitewhere there is a wealth of advice and information on how to deal with a power cut, or to chat live to one of SSEN’s advisors via its Webchat service



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