Safe & Well
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Safe & Well visits

Free visits for the most vulnerable in our community

What is a Safe & Well visit?

Safe and Well is a Home Fire Safety visit that’s tailored to an individual’s needs, relating to their health and lifestyle choices.

We offer free of charge:

  • A custom-made information pack
  • We can install new and check existing smoke alarms
  • We can issue fire retardant bedding, furniture throws and nightwear where needed
  • We can also refer to other services for their professional assessment


Who do we visit?

Whilst we’d like to offer visits to all Hampshire residents we simply aren’t able to. As such we focus our visits on the most vulnerable people in our community. The following is a list of vulnerabilities that may indicate a person is at more risk of harm from fire:

  • Cognitive impairments – which would mean a person might not understand what to do in the event of a fire
  • Mobility impairments – meaning a person’s ability to escape from a property in an emergency would be hindered
  • Signs of carelessness with smoking materials – burn marks evident within the property
  • Substance misuse – which may impair a person’s ability to exit a property in an emergency
  • Hoarding or high levels of clutter – this can obstruct a person’s ability to exit a property as well as provide high levels of fuel to feed a fire
  • Returning home from hospital and there are fire concerns in the home, e.g. burn marks on bedding, furniture or carpets. Electrical faults, unsafe practices with cooking and heating the home, the occupier smokes and there is no fire alarms installed in the home

Do you need a Safe & Well visit?

If you’re unsure what advice you need, complete a Safe & Well visit assessment. By answering a few simple questions, this will evaluate your needs based on the information you provide.

Refer someone for a Safe & Well visit

If you have fire safety concerns about anyone you know or work with, you can make a Safe & Well referral to us.

Not eligible for a Safe & Well visit?

If you or the occupier are not eligible for a home safety visit, there are still actions you can take to reduce the risk from fire in your home:

Act now to protect your home, your loved ones and yourself.

Take our FREE online home safety check now for tailored advice to keep you and your family safe in your home, click here: 

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Our community safety team

Our dedicated team of firefighters, community safety officers and volunteers have a varied range of skills including British Sign Language (BSL) and are able to offer visits that are Dementia Friendly.

If you would like some home safety advice, please call our community safety team on: 023 8062 6751, weekdays 9am - 5pm or email:

Related resources

Download our useful guides to help you ensure your home is safe: