New command and control system for three fire services goes live

New command and control system for three fire services goes live

A single command and control system for Hampshire, Devon & Somerset and Dorset & Wiltshire fire and rescue services, is now up and running
03 May 2016

A single command and control system for Hampshire, Devon & Somerset and Dorset & Wiltshire fire and rescue services, is now up and running.

The system, which is expected to save the three services £16.91m by 2024, provides enhanced control centre functionality, greater resilience and reduced costs.

Capita and members of the Networked Fire Control Services Partnership (NFCSP) has been working on the project for the past two years.

The partnership aims to establish a collaborative approach to fire control services across the region - which covers a population of more than five million.

Control rooms in Eastleigh, Exeter and Devizes will be able to work closely together, sharing resources during busy periods or a major incident  improving public and firefighter safety.

The NFCSP will increase efficiency through communications and sharing data and well as pooling skills and experience.

John Aldridge, NFCSP strategic board chairman said:

“The partnership will now be using the latest in control and command technology, which provides the platform for an enhanced service across the region.

“It will provide the three services with an awareness of overall operational activity and resource use across the control rooms.

“This will enable the quickest, most appropriate response to an incident – regardless of geographical boundaries – and provide our communities with better protection.

“By sharing a technology platform we are able to increase resilience across the region - if one service is under pressure, for whatever reason, the others will be able to provide full support.”

Paul Eggleton, managing director of Capita Communication and Control Solutions, said:

“Emergency services across the country are looking at how they can collaborate with their partners to increase efficiencies and improve services to local communities.

“Our solution has helped ensure that the people served by the partnership, and the firefighters on the front line, are better protected as a result of resilient, mutually supported emergency call handling and mobilising.”

Control room