Privacy and cookie policy

This privacy notice tells you how we go about collecting personal information from visitors to our website and what we do with it.

By using our site you agree to accept this privacy policy and are aware that our policy may change with time.  Any changes to this policy will appear on this web page.

This privacy policy only covers the Hampshire Fire and Rescue Service website at  Links within this site to other websites are not covered by this policy and you should check the privacy policy of those other sites for their terms. Hampshire Fire and Rescue Service is not responsible for the content of external websites.

How we collect information

There are two ways in which we collect information via our website:

  • Online forms
  • Cookies

Online forms

There are three online forms on our website:

  • general feedback/contact form
  • multi agency referral form
  • free fire safety workshop booking form

All information gathered by any online form is governed by the requirements of the Data Protection Act 1998 and may be processed by the Service in the performance of its statutory duties or for purposes required by law.  For more information read our Data Protection statement.


When we provide services, we want to make them easy, useful and reliable.  Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer.  These include small files known as cookies.

What are cookies?

Cookies are small text files that are created when you visit a site and contain a unique and anonymous number.  They are stored in the cookie directory of your hard drive and are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  They cannot be used to identify you personally.

These pieces of information are used to improve services for you, for example to enable a website to recognise you so you don't have to give the same information several times during one task.

How do cookies work?

Not all websites use cookies, but when you visit a website for the first time, if it uses cookies, it will download one or more on to your computer.

Then whenever you visit that website your computer will check to see if it has any of its cookies.  If it does, the cookie's information is sent back to the website.  The website then 'knows' that you have been there before and 'remembers' how you like to use it.  For example, on Amazon, the site remembers you have visited and what you browsed on their site, the next time you visit you are personally greeted with a message: "Hello Joe Bloggs".

Why should you allow the use of cookies?

Cookies are used in many ways, but generally they may record:

  • How long you spend on each page on a site
  • The links you click
  • How you like your page layouts and colour scheme

They are often used for online shopping and most shopping websites would be much more difficult to use without cookies.

If you choose not to allow cookies, some websites will not look so good or work so well.  You may find that menus stop working and that you cannot easily move around the site.  By allowing the use of cookies you can make using some websites much easier.

Why you might not want to allow the use of cookies

You should have no worries about security when using cookies as there is no personal information stored in them.  However, your views on how organisations collect information could mean you do not want them to use cookies to store any details about you.

How you can control cookies

Web browsers allow some control of most cookies through the browser settings: 


Read more about controlling and deleting cookies.

You should think carefully about blocking all cookies, as a lot of websites might not then work as you would think.  You could also find yourself having to allow individual websites to use cookies.

Types of cookies

  • Session cookies - these are temporary cookie files set by our website and are deleted when you close your browser
  • Persistent cookies - persistent cookies help websites remember your information and settings for any future visits.  When you revisit a website it will use the cookie to ensure that the site remembers you, speeding up or enhancing your experience of services or functions offered.

How our website uses cookies

Our website does not use many cookies.  Listed below are the cookies we use, what they are used for and what would happen if you were not to allow us to put them on your computer.


Type and purpose 

What happens if this cookie is disabled 


Session cookie - this cookie allowed visitors to choose between different contrast options of the site.  This cookie is no longer relevant and will be removed.

No impact if this cookie is disabled.


Javascript - JavaScript is used for relatively simple functions such as popping up new windows, or checking the information you type into a form to make sure it conforms to what the receiving database expects.  We used it on our site to perform spell checking on our contact form, however, this script is no longer relevant to the site and will be removed. 

No impact if this is disabled.

Cookies set by other websites

Google Analytics

Google Analytics is a powerful tool that enables us to collect information about how you use our website.  This is a free service which plays a small part in helping us keep our costs down. 


Type and purpose 

What happens if this cookie is disabled 


Persistent cookie - see below 

See below 


Session cookie - these cookies are used to collect information about how visitors use our site.  The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and t he pages they visited.

Disabling these cookies will make no difference to the way you use our website, however, it will limit information available to us that helps us to improve our website and provide you with a better service.

Opt out of being tracked by Google Analytics.


We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode.  This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

More information on YouTube's privacy enhanced mode.


We have an 'Add This' button on our website that allows you to share our content via any one of a number of social networking sites, or via email.  AddThis does not have access to any personal information about you unless you provide it to them, for example, if you ask them to send an email on your behalf, they will use the email address in order to deliver that message.  They will not share this information and it will be removed from their system automatically after a short period.

AddThis does access a certain amount of non-personally identifying information about you, for example which web page you came from, which type of browser you are using and your general geographic location.

Read the AddThis privacy statement.

Digital page turners

We have produced some of our publications as 'digital page turners' or 'emags'.  The digital page turners are not hosted on our website, but by a third party, for example: Hampshire Fire and Rescue Service Annual Report (digital page turner).  The site that hosts our digital page turners does not collect any personal information about you unless you provide it to them, but does install a cookie to track visitors for the purpose of collecting statistics.  


Type and purpose 

What happens if this cookie is disabled 


Session cookie - this cookie is used to track the number of unique versus non-unique visitors who view the digital page turner. 

Statistics may no longer be accurate as each user will be counted as a unique visitor for every visit to the same digital page turner. 

Read the DPM Measurable Marketing privacy policy.

What do we do with the information we collect

Information use

Where you voluntarily choose to give us your personal details the personal data you give us will be used exclusively for providing you with the information or service you have requested.

Information sharing and disclosure

Hampshire Fire and Rescue Service will not sell or rent your personally identifiable information to anyone.

Hampshire Fire and Service will only send personally identifiable information about you to other organisations when we have your consent.  This is only necessary when we need to share your information in order to provide the information or service requested.  We also use the information in response to subpoenas, court orders or other legal process.


The objectives of information security are to protect the business continuity of Hampshire Fire and Rescue Service (HFRS) and to reduce the risk of business damage by preventing and minimising the impact of information security incidents.  The HFRS Information Security Management System (ISMS) is deployed by the IS Information Security Manager and a delegated team to achieve this.  

Summary of terms

  • Browser - used to locate and display web pages via a software application.
  • Cookie - message given to a web browser by a web server.  The message is stored in a text file called cookie.txt.  A cookie's main objective is to identify users and personalise their visit.
  • IP (internet Protocol) - all networks are connected to an IP which allows data to be transmitted between two devices.  TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages are relayed between hosts and that the message is understood.
  • IP address - if you are connected to the internet you will have one, it may look something like this
  • Secure server - this allows data to be sent 'securely' by encrypting the information.  HTTPS (Hypertext Transfer Protocol over Secure Socket Layer, or HTTP over SSL) is a facility built into a browser that encrypts and decrypts user page requests as well as the pages that are returned by the web server.
  • Web server - delivers web pages to your computer.