What can you do to be prepared for flooding?
- keep up to date with the latest flood risk situation – call Floodline on 0345 988 1188 or follow @EnvAgency and #floodaware on X for the latest flood updates.
- Make a list of useful numbers such as your insurance company, council and Floodline.
- Make sure you know how to turn off the gas and electricity supply and ensure if your home does start to flood you switch them off.
- Move people, pets, valuable items upstairs or in a high place downstairs.
- If possible, move electrical equipment upstairs.
- Think about moving your car to higher ground if possible.
- Block doorways, air bricks and cellar vents with bricks or a sandbag.
- Prepare a flood kit with warm clothes, torch with batteries, a battery-powered radio, food, water, mobile phone (charged), first aid kit, important personal documents such as passports, bankcards and insurance details, medication and baby food if you need them. Households should keep their flood kit upstairs or in a high place downstairs.
More information on what to do to prepare and in a flood can be found on the Environment Agency website
Dial 999 if there is a threat to someone’s life
If you call 999 during a flood a fire crew will not automatically be sent unless there is a threat to life. Our highly trained control team will triage calls based on risk. Sometimes, an officer may attend or make contact to further assess the situation and if they feel the fire service can assist and there are resources available, they will call for a fire crew to attend.
Stay safe on the roads during times of extreme weather or flooding
- Don’t drive through standing water – as well as the water damaging your car, there may be hazards under the water you can’t see.
- If you see a sign to say that the road is closed due to flooding, please turn around and find an alternative route – don’t attempt to drive through.
- When driving, if heavy rain is making visibility difficult, slow right down or pull over if possible.
- If your vehicle becomes stuck in floodwater and you are trapped inside it, call the fire service for assistance and calls will be prioritised where there is a risk to life.
- Do not call 999 to tow a vehicle out of flood water. If your vehicle is stuck in floodwater and your road recovery company tells you to ask the fire service for assistance, please note, we will only attend if there is a risk to life.