Fire control: what happens when you dial 999

What happens if you have to call us. Initially the exchange will ask for which service you require, you then choose the appropriate one and if you require fire & rescue you get put through to our lovely ladies and gents within Control.

When your call is received, Control staff use the Command and Control system which automatically finds the closest emergency response vehicles and officers to respond, and activates the turnout system at the nearest fire station - turning on the audible alarms, part-time firefighters' personal alerters, lights at night and all other facilities connected to it. The address of the call is sent to the fire station teleprinter officers' pagers and to the fire engine itself.

Tour of Fire Control

Please take a look at the Control Room and some of the equipment we use...

Fire Control on Twitter (@hfrs_control)