Plan your actions after a flood

Flooding can be a disruptive and distressing experience for both individuals and businesses. Help is available to assist with all aspects of dealing with the aftermath of flooding.

Sandbags 

  • sandbags that have not come into contact with contaminated water can be recycled for future use
  • sand in the sandbags, even when not contaminated, is not suitable for children to play in or use in children's sand pits
  • check your local authority website for the most current information on sandbag disposal in your area
  • where sandbags have been deployed to whole streets or neighbourhoods, the local council will take responsibility for their collection and will recycle or dispose of the sacks and sand  

Health 

  • cleaning up safely and carefully after flooding is important, as is acting quickly on any concerns over personal health

Utilities 

  • it is vitally important all electrical items and circuits are dried out and checked before they are used in flood-affected properties
  • Scottish and Southern Energy has an emergency contact number for any flood-related issues – 0800 072 7282 

Funding 

  • if you are a homeowner affected by flooding, you should contact your insurance company
  • various funding assistance is available to individuals and businesses that have been affected by flooding 
  • check your own local authority website for details on council tax discounts 
  • a dedicated HM Revenue and Customs flood helpline is also available to provide tax advice and assistance to those who have been affected by flooding: 0800 904 7900 (available Monday to Friday from 8am to 8pm and Saturday and Sunday from 8am to 4pm)  

Advice and support

  • the National Flood Forum is a charity dedicated to communities at risk of flooding in the UK, they offer advice and support, particularly in relation to insurance and claims
  • all potholes and road damage caused by flooding should be reported to your local authority