Our data protection statement

Data protection

Statement of intent

Rights to information under the Data Protection Act 1998

The Data Protection Act 1998 gives you the right to apply for a copy of data about yourself  (Subject Access Request). You may, if you so wish, appoint someone (an agent) to apply on your behalf e.g. your parent or a solicitor. The appointment of an agent to act on your behalf must be notified to us in writing.

In order to help you, and ensure confidentiality, we will need to ask you for:

  • a request in writing
  • evidence to confirm your identity (for example a bank card, driving licence, or birth certificate)
  • sufficient information to locate the data requested
  • a cheque or postal order for £10 (current statutory fee) made payable to Hampshire Fire and Rescue Service to help cover our administration costs

In order to see your information, you must complete and return a Subject Access Request Form, which is available on request from our Information Compliance Office.  Providing sufficient details on this form will enable us to search our records and locate your information. On receipt of the completed form and payment you will receive a letter of acknowledgement and an indication of when you will receive the reply, which will be within the statutory 40 day period. 

Forms can be requested from, and should be returned to: 

The Information Compliance Officer
Hampshire Fire and Rescue Service
Leigh Road
SO50 9SJ

Tel: 023 8062 6850 

e-mail: DP@hantsfire.gov.uk

About data protection in Hampshire Fire and Rescue Service

Hampshire Fire and Rescue Service (HFRS) is committed to fulfil all its obligations under the Data Protection Act 1998 and individuals are assured that the Service will treat their personal data with due care. 

The Service will, as far as practicable, ensure that all individuals whose details we hold are aware of the way in which that information is held, used, and disclosed and whether the recipients are internal or external to the Service. Furthermore the ‘processing’ within the Service will be fair and lawful and individuals will not be misled to the uses of their data. 

If anyone feels that they have been deceived or misled over the collection of their personal information they have the right to have it rectified.

HFRS will use any information submitted for the purposes of providing fire emergency services under the Fire & Rescue Services Act 2004 and Enforcing Fire Safety under the Regulatory Reform (Fire Safety) Order 2005. It will only be disclosed to other parties to assist in this purpose. 

Once your service has been delivered your information will be retained for a specified period to enable any further related services to be delivered to you or to allow you or the fire and rescue service to deal with any follow up issues about the quality of the service provided. 

Why do we hold personal information?

HFRS securely retains personal information so that it can provide the people of Hampshire with the services they require, and to maintain a record of those services. HFRS also needs to collect, process and keep data in relation to its statutory duties.

What information do we hold?

HFRS has registered its use of personal information through the “Notification” process to the Information Commissioner. That entry informs the Commissioner of certain details about the processing of personal data carried out by HFRS. It does not reveal whether or not information is held on any specific individual.

If you wish to have a copy of the register entry this can be obtained from the Information Commissioner.

Body Worn Video

Body worn video is deployed to a variety of operational incidents and exercises. Body worn video footage is used by Hampshire Fire and Rescue Service to assist with training, to improve organisational learning and record decision making.   The video recording is overt and is stored in line with the Data Protection Act 1998, Freedom of Information Act 2000 and the Human Rights Act 1998. 

Any queries should be forwarded to our Knowledge Management team.

More details

For more details on Data Protection you can contact:

Information Commissioner
Wycliffe House
Water Lane

or you can access the Information Commissioner's Office website.