Hampshire Fire and Rescue Service Plan 2012 to 2015

Annual report 2010 to 2011

Glossary

The graphs show each of the indicators against which we monitor our performance. These graphs show our performance over recent years.

The graphs show figures for emergency incidents we attended against the size of the population, the number of the domestic properties (homes), or the number of non-domestic properties in Hampshire. This allows us to make useful comparisons with other fire and rescue services.

Primary fire - Fires in buildings, vehicles and outdoor structures or any fire involving casualties, rescues, or fires attended by five or more appliances.
Secondary fire - Fires which are not chimney fires, did not involve casualties or rescues and were attended by four or fewer appliances. These fires will usually involve grass or rubbish.
Domestic property - A home.
Non-domestic property - A property that is not used as a home (for example, libraries, hospitals, business premises and so on).
Deliberate fire - A fire which someone starts on purpose.
Baseline - This is the calculation we carry out to help us set a reduction target. We worked out a baseline using information from a five-year period (2003 to 2008). We then removed the information for the best - and worst - performing years and worked out the average for the remaining three years. Any reduction target we set is based on this baseline calculation.
Critical incident - An incident that involves a threat to life or property. We measure our response time to critical incidents from the time we receive the call at the station to the time we arrive at the incident.
Non-critical incident - An incident that does not involve a threat to life or property. We measure our response time from the time we receive the call at the station to the time we arrive at the incident.
Other incident - An incident which is not an emergency but which we need to attend, for example, to give advice, provide water and help other agencies. We measure our response time from the time we receive the call at the station to the time we arrive at the incident.