Hampshire Fire and Rescue Service Plan 2011 to 2014

Introduction

We want to be the best fire and rescue service in the country. This aim is not easy to measure, but we hope that this report goes a long way in showing our progress.

The report takes a look back at how we performed between 1 April 2010 and 31 March 2011.

The graphs in the report help us to compare our performance in 2010 to 2011 with our performance in previous years.

This helps to show where we have done well and where we need to improve. Where possible we have also compared our performance with that of other fire and rescue services in England.

These statistics come from the National Fire Statistics issued by the Department for Communities and Local Government. They are supported by the UK Statistics Authority.

As well as the graphs, we have provided written details and given examples of the actions we have taken that have helped us deliver the results.

Navigating the annual report

Our Annual Report is produced on our website, so please use the links in the 'Annual report content' section, or those to the left of the screen to guide you through the report.

The Annual Report has also been produced in portable document format (pdf), as a word document and as a digital page turner, to access these versions, please use the links provided below:

• Hampshire Fire and Rescue Service Annual Report (opens new window)  2Mb
• Hampshire Fire and Rescue Service Annual Report (opens new window)  2Mb
• Hampshire Fire and Rescue Service Annual Report (digital page turner - opens new window)

What progress are we making against our targets?

In 2009 we set ourselves challenging targets to help improve our performance and make life safer for the people in Hampshire.

The targets we have set show (in brackets) the year they start from. These time limits have now passed, and our new targets are shown in the 'Our five priorities' section.

You will see on the next few pages a number of graphs that show our progress up until March 2011, and look back at our performance over a period of five to seven years. Some of these graphs show figures representing a number of the population in Hampshire. This allows us to make useful comparisons with other fire and rescue services.

Annual report content

• Annual report introduction
• Glossary of graphs
• Number of all fires
• Number of primary fires and fires in buildings
• Number of secondary fires
• Number of chimney fires
• Number of fires in non-domestic properties
• Number of accidental fires in domestic properties
• Primary and secondary fires started deliberately
• Number of deaths from all fires and injuries from primary fires
• Number of people killed or seriously injured on the roads
• Number of calls to false alarms from automatic fire-detection systems
• Number of hoax calls we attend
• How quickly we respond to incidents
• Reducing our effect on the environment
• What is the cost of our service to the public?
• Summary of accounts