Skip to content

Community Response

Incident Types

Start of main content

Special Service Calls

mud rescue

The role of the Fire Service has changed in recent years to include far more work related to non-fire activities. Many of these incidents are categorised as Special Service Calls.

Fire Control staff assess the incidents at the time of call to ascertain if the Fire Service can assist in some way when persons, animals or property are at risk and can be categorised as Special Service Calls.

Such calls can include incidents where human or animal life is at risk and the following are examples.

Road Traffic Collisions

Road Traffic Collisions with persons trapped.

Road Safety

Animal Rescue

Hampshire has a large rural risk and the Service is called to many large animal rescues. A team of Animal Rescue Advisers with specialist knowledge are mobilised to all animal rescues.

More on animal rescue and learn about rural fire safety.

Water Rescue

Fire Services now have responsibility for inland waterways, lakes and rivers and the rescue of people who have become trapped by fast flowing water.

Water and Flood Rescues

Trench and Confined Space Rescue

This is not a frequent occurrence but requires personnel to be highly trained in the appropriate techniques.

Trench Rescues

Lift Rescue

This type of call is classed as a non emergency response but generates numerous calls each year. This may involve using appropriate keys to open lift doors that have become jammed. On occasions this can necessitate raising or lowering lifts to an appropriate floor when lifts fail between floors involving many crew members if the lift has to be manually raised or lowered using the winding mechanism.

Flooding Incidents

Where people are trapped or large volumes of water have entered residential premises.

Water and Flood Rescues

Rescues from Height

The HFRS Urban Search and Rescue Team provide trained specialists to assist Hampshire firefighters in performing rescues from heights. Incidents have included rescues from radio masts, tall buildings, tower cranes etc. The team are provided with a wide range of specialist rescue equipment to perform this important part of our rescue work.

Urban Search and Rescue Team

Working at Height