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Frequently asked questions

 

 

Learning FAQs

Question: Can I practise on the IRS before going live?

Answer: Yes. On the training course you will be provided with logon details for you to practise with your own incidents.

Question: Where can I learn more about the IRS?

Answer: View the Overview video of the Incident Recording System...Overview video of the Incident Recording System...

 

Support FAQs

Question: What guidance will be available to assist when I am completing the electronic form?

Answer: IRS Question Link, IRS Online Guidance Manual and www.hantsfire.gov.uk/irs

Question: If I discover a problem, who do I contact?

Answer: Contact the Service HQ IRS Helpdesk.

Question: For User Queries e.g Create New User / Change their Status / Unlock / Passwords etc

Answer: Contact - Service Headquarters Station Support on 02380 626849. Alternatively email HFRS Senior Station Support

Question: Contact details for password etc queries

Answer: email firesss or tel 023 80626 849

Question: For Content IRS Form Queries

Answer: www.hantsfire.gov.uk/irs alternatively contact - IRS Helpdesk.