Contacts for more information – how to make comments and complaints

introduction|forewords|contacts|HFRA members|format

As you read this plan you will become more informed about how the service is managed. We actively encourage comments and feedback on all we do. Here are ways you can contact us.

Address

Hampshire Fire and Rescue Service Headquarters
Leigh Road
Eastleigh
Hampshire
SO50 9SJ

Telephone

Our number is: 023 8062 6800

If you know the extension you want, the automated system allows you to enter the extension number. If you know the name of the person or department you wish to contact just say it – the automated system includes voice recognition. Alternatively, ask for the “operator” or enter “0” and you will be put through to our reception.

Fax

Our number is: 023 8064 3178

Email and the website

If you do not have access to the internet, remember that you can get access at most public libraries in Hampshire. Our website is well worth visiting - and re-visiting. It is updated frequently. The homepage is at: www.hantsfire.gov.uk. If you do not know the email address of the department you wish to contact, our general enquiries address is reception@hantsfire.gov.uk

Other formats

The text of this plan can be requested in large print, as an audiocassette, in braille, or in another language on request.

Comments about the plan

Please write to the Performance Review Manager at the above address or send an email to performance.review@hantsfire.gov.uk We would particularly welcome feedback on the format of the plan by completing our questionnaire online or by printing it off and returning to the Performance Review Team at the above address.

Complaints

Comments and suggestions about the way we perform are always welcomed. We aim to deliver very high quality services, but recognise that despite our best efforts things may sometimes go wrong. We will take all reasonable steps to make amends and learn from any mistakes we make. If you have a complaint please do not hesitate to contact us by any of the means set out above. Copies of our formal complaints procedure (Service Order 2/8/3/6/2), together with a leaflet entitled 'Helping us to help you', and our Procedure for Reporting Concerns at Work known as the ‘whistle-blowing’ policy (Service Order 1/2/2) are also available on request.

Officers of the Authority and the Principal Officers of the Service

Clerk and Monitoring Officer: Andrew Smith – represented by
Jeff Pattison e-mail: jeff.pattison@hants.gov.uk

Treasurer: Jon Pittam – represented by
Paul Carey-Kent e-mail: paul.carey-kent@hants.gov.uk

Chief Officer and Head of the paid Service
John Bonney e-mail: john.bonney@hantsfire.gov.uk

Deputy Chief Officer (Community Safety and Operations)
Alan House e-mail: alan.house@hantsfire.gov.uk

Assistant Chief Officer (Technical Safety and Personnel)
Dave Curry e-mail: dave.curry@hantsfire.gov.uk

Director of Corporate Services:
David Howells e-mail: david.howells@hantsfire.gov.uk