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The Service

Corporate Planning Process

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STEEPLE analysis - technological

Ref No

Issue/Risk

Strategic Action Level

TE1

Transition from local control rooms to the new regional control centres should realise a significant improvement in the information and communications technologies (ICT) available for mobilising resources effectively. The net cost to the Authority of the new centres is currently not known. Additionally, we need to maintain the capacity and resilience of the Authority’s existing and increasingly redundant control room systems. To date a fully-costed national business case has not be produced by ODPM.

Ensure, by active participation in the project planning and specification processes for the new control centres, that the Authority’s own mobilising policies and management information needs are capable of being satisfied by the new control centres; that indications of future net costs / savings are made available as soon as possible for financial planning purposes.

Ensure, so far as is possible and practicable, that arrangements remain robust for the continued maintenance and support of the existing control room’s ICT– particularly that support provided by third-party suppliers and contractors.

TE2

Reliance on ICT for the day?to?day delivery and management of services is at an unprecedented level – and likely to increase with further technological innovation and implementation. Major and/or prolonged failures in our ICT infrastructure and critical applications could have serious and potentially costly implications.

As the Authority seeks to exploit opportunities and tangible benefits for the improved delivery of services through ICT application development (including meeting expectations/targets for e-government), ensure that increased investment is made in improving both the resilience and performance of the Service’s ICT infrastructure.

Ensure that sound maintenance and support agreements are in place with all third-party suppliers and contractors of our ICT services so that our business continuity plans remain robust and can be regularly tested.