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Person Specification


Key Accountabilities	Experience and Competency Required	Importance (E = Essential) (D = Desirable)
1. Monitor the readiness of resources	Able to pass standard medical tests.	E
	Confident written and oral communication and comprehension skills, as evidenced by aptitude tests.	E
2. Establish, the location and nature of emergency calls	Good keyboard skills as evidenced by aptitude tests.	E
	Effective and confident telephone communicator as evidenced by aptitude tests.	E
3. Mobilise and support emergency fire and rescue service resources	Familiar with Windows based applications.	D
	Experience of using database information.	D
	Able to contribute effectively in a disciplined small team environment.	E
4. Contribute to the provision of specialised information to support emergency operations	Able to work calmly under pressure.	E
	Able to provide a commitment to the shift duty system	E
	A working knowledge of the topography of Hampshire.	D
	Experience of working in a control room environment.	D
5. Liaise with key agencies	Able to prioritise events and take appropriate action	D
	Able to establish a rapport with distressed callers.	D
6. Give fire survival advice to callers in danger	Displays aptitude, ability and motivation to undertake intensive initial and ongoing training.	E
	Demonstrate ability to absorb verbal and written information and to apply this both practically and theoretically to NVQ III standard.	E
7. Contribute to the evacuation and reinstatement of an emergency fire service control in the event of an emergency	Displays a flexible attitude to change.	E
	Displays a standard of personal appearance commensurate with public expectation of a uniformed disciplined service.	E
8 Contribute to the health and safety of self and others at work	Aware of responsibilities for health and safety at work	D
9. Contribute effectively to administrative processes in the fire service control room	High level of interpersonal skills.	E
	Legible handwriting	E
	Self motivated	E
10. Contribute to caring for the environment	Possess a basic awareness of environmental issues.	D
11. Fairness at work	Demonstrates an understanding of issues relating to fairness at work and a willingness to apply the principles of fairness in the workplace and in service delivery.	E