You might never have to telephone the emergency services, but if you have to, either for yourself or someone else, follow the simple guide:

Lift the receiver and dial 999 – it’s Free of Charge

Your call will be answered by a B.T. operator who will say:

According to the area you are calling from, you will be connected to the Fire Brigade Control Centre and hear details of the telephone number you are calling from. The Fire Control Operator will ask how can we help.

1. Stay Calm,
2. Do not Shout,
3. Pass your information slowly and clearly.
4. Give details of the address or location where help is needed.

Being as accurate as you can, give the property number, street or road name, and the full town, village, or parish name. The postcode is valuable too but not essential.

Landmarks might help the fire crews to locate the address and in remote areas directions from main roads are very useful.

Be ready to give some more details to the Fire Brigade operator. They may ask several questions about the emergency, for example. Is there a fire, is it in a building or outside, or has there been a traffic accident and is anyone trapped or hurt?

Listen to any questions you are being asked, as this will help the operator to send the most suitable fire engines and equipment to deal with the emergency.

Stay on the line even if you hear the sirens close by. They may not be coming to you.