Start of main
Did you know
The risk of dying in a fire for people over 65 is over twice as high as the average for all ages and these risks increase dramatically if the person lives alone, smokes, drinks or has a physical and/or learning disability.
Find out more:
Contact 999 by SMS text
What is emergencySMS?
EmergencySMS is part of the standard 999 service which has been designed for people with hearing loss or difficulty with speech.
How do I use emergencySMS?
To use the service you have to register with emergencySMS first. To register, text register to 999. You will get a reply - then follow the instructions that you are sent.
In an emergency
- Text 999.
- We need to know: Who (Police, Ambulance, Fire and Rescue or Coastguard)
- What (briefly what is the problem)
- Where (exactly where the problem is happening - give the name of the road, house number, postcode or nearby landmark, if possible).
What happens next?
- The emergency service will either ask for more information or will tell you that help is on the way.
- Don't assume that your message has been received until the emergency service sends a message back.
- It will usually take about two minutes before you get a reply. If you don't get a reply within three minutes, please try again or find other ways of getting help.
Only use emergencySMS for real emergencies
For example, if:
- someone's life is at risk
- a crime is happening now
- someone is injured or threatened
- there is a fire or people are trapped
- you need an ambulance urgently
- someone is in trouble on the cliffs, on the shortline or is missing at sea
Do not send test or non-emergency texts.
Please note that this service works in the UK on all mobile networks. It cannot be used from abroad.
For more information
Information extracted from The Royal National Institute for Deaf People